Belmarsh Prison: visits, calls and family info

Greenwich England and Wales SE28 0EB Last inspected September 2024

Someone you care about is in Belmarsh Prison. Here is how to book visits, get the phone calls going, and send money in, with links to the official pages for the details that change.

The official page for Belmarsh Prison Visiting times, booking contacts and property rules change, so always check the official Belmarsh Prison page before you travel or send anything.

Where it is

Belmarsh Prison is in Greenwich. Postcode for sat navs: SE28 0EB. Get directions from where you are.

Plan for longer than the sat nav says. You usually need to arrive 45 minutes before the visit starts for checks.

Getting there by public transport

Nearest train stations: Plumstead Station, about 16 minutes on foot; Woolwich Station, about 26 minutes on foot.
Nearest tube, metro or tram: Woolwich Arsenal DLR Station, about 29 minutes on foot; Woolwich Arsenal DLR, about 29 minutes on foot.
Nearest bus stops: Belmarsh Prison / Woolwich Crown Court (Thamesmead West), about 3 minutes on foot; Goldfinch Road Thamesmead (Thamesmead West), about 5 minutes on foot; Kentlea Road (Thamesmead Central), about 5 minutes on foot.

Walking times are rough estimates from straight-line distance. Check timetables before you travel, especially for weekend visits.

Booking a visit

Visiting times

Tuesday to Thursday, 9:15am to 11:15am and 2:15pm to 4:15pm
Friday, 9:15am to 11:15am
Saturday, 9:15am to 11:15am and 2:15pm to 4:15pm
Sunday, 2:15pm to 4:15pm

These change. Always confirm on the official Belmarsh Prison page before you travel. We checked them in July 2026.

How to book

Online: book through the official page (the quickest way for most people).
By phone: 0208 331 4760 .
By email: belmarsh.visits@justice.gov.uk.

If they are on remand you can usually book straight away. If they are convicted, they must send you a visiting order first. Children can visit, and many prisons run relaxed family days: see children and prison.

What to expect at the gate

Every visitor aged 16 or over must prove who they are. Check the list of accepted ID before you go.
Everyone gets a pat-down search, including children, and a sniffer dog may check you.
You must follow the prison's dress code (no ripped clothing, nothing too revealing, no hoods up).
You can take in very little. Leave most things in a locker or your car, usually including pushchairs and car seats. Bring coins for the locker and the café.

There is a visitors' centre . It is a good place to wait and ask questions.

Phone calls

They ring you, from approved numbers only, and they pay for the call. Your number has to be submitted and checked first, which takes days: see why numbers take time to approve. Once calls are flowing, most families can cut the cost sharply: check the call cost calculator and the cheaper calls guide.

Not heard from them? Our contact tool works through the common reasons.

Sending money and things in

Money goes through the free official service, Send money to someone in prison. You need their prisoner number and date of birth. There is a weekly cap on what they can spend: see how much is worth sending. For letters, photos, clothes and books, read what you can send in, then check Belmarsh Prison's own rules on the official page before posting anything.

What inspectors found at Belmarsh Prison

Independent inspectors visit every prison, test it against four standards, and publish what they find. This is from the most recent full inspection of Belmarsh Prison, in September 2024:

Safety How safe people are from violence and self-harm

Reasonably good

Respect Decent living conditions and being treated fairly

Reasonably good

Things to do Work, education and time out of the cell

Poor

Preparing for release Family contact, planning and support for getting out

Reasonably good

Belmarsh is a competent prison that manages several significant operational challenges. The turnover of remand or unsentenced prisoners had increased and posed a significant challenge, but recorded violence remained similar to other reception prisons and a focus on tackling gang affiliations had helped to promote positive behaviour. Use of force had increased. Although there was enough purposeful activity to provide at least part-time employment for all prisoners, only 22% of spaces in the sample reviewed were allocated and attendance was poor. A third of prisoners were locked up during working hours and some prisoners had as little as 90 minutes a day out of their cells.

From the full HM Inspectorate of Prisons report, where each standard is scored from poor up to good. Contains public sector information licensed under the Open Government Licence v3.0. Things can change quickly after an inspection, for better and worse.

Every prison also has an Independent Monitoring Board: ordinary people who go in regularly and publish a yearly report on daily life inside. Worth a read if you want more detail.

If money is tight

On a low income, the Assisted Prison Visits Scheme can pay your travel to Belmarsh Prison, and hardly anyone claims it: check if you qualify.

Contacts and complaints

Contact Belmarsh Prison

Who runs it: HM Prison and Probation Service (a public prison)
Governor: Jenny Louis (as listed by the prison, July 2026; leaders change)
Main phone (24 hours): 0208 317 4682
Book a visit: 0208 331 4760
Address: HMP Belmarsh, Western Way, Thamesmead, London, SE28 0EB
Video call bookings: videolinkbelmarsh@justice.gov.uk
Legal and official visits: legalvisits.belmarsh@justice.gov.uk
Family support at the prison: belmarsh@prisonadvice.org.uk

Worried about someone right now

If you fear for a prisoner's safety, ring the prison on 0208 317 4682 and ask for the Safer Custody team or the orderly officer, and say it is an emergency. For urgent family news like a death or serious illness, ask for the chaplaincy. The free Prisoners' Families Helpline (0808 808 2003) can help you reach the right person.

Making a complaint about the prison

As a family member you cannot use the prisoner's internal complaints system, but you can raise concerns. Contact the prison first (0208 317 4682) and keep a note of who you spoke to. If it is not sorted out, these are independent of the prison:

The Independent Monitoring Board (IMB) for Belmarsh Prison: unpaid volunteers who go into the prison regularly and can look into concerns. Find its contact details through imb.org.uk.
Your local MP, who can raise matters with the prison and the Ministry of Justice on your behalf.
The Prisons and Probation Ombudsman (PPO) investigates every death in custody, and complaints from prisoners once they have finished the internal process. If someone has died in custody, contact the PPO directly.

The official steps are set out on GOV.UK: making a complaint about a prison.

How the prisoner makes a complaint

The person inside asks a member of staff for a complaint form (often called a "COMP 1") and can put in a complaint about almost anything. If they are unhappy with the answer, they can escalate it, and then write confidentially to the Prisons and Probation Ombudsman. They also have confidential access to the Independent Monitoring Board and to their own MP, which staff cannot read or block. Serious safety issues can go straight to Safer Custody.

Useful official links

The bigger questions

When will they get out? Can they get a tag? What happens to the benefits? Start with the release date tool, the tag checker and the benefits checklist. And if it all just happened, read the first 48 hours.